Recognized as a direction-setter and transformational leader, my passions are customer service, continuous improvement, and helping others achieve goals. With a “no excuses” approach to IT operations, I earned rapid promotion through Avnet and DHL into increasing responsible executive roles for my ability to catalyze measurable high performance.
For DPDHL I consolidated 31 service desks throughout Latin America and Europe into a unified, world-class customer service operation that won industry accolades in Malaysia and Europe. In addition I: drove transition to a unified service delivery model that carved out millions in savings and impacted 78% of all DPDHL IT services.
Suffolk County Community College