Jo Moran

Head of Customer Service - Marks & Spencer


Jo is Head of Customer Service at Marks & Spencer. During her 22 years experience with Marks & Spencer, Jo has progressed through a varied range of roles including store management, franchise arrangements and overseas operations, change management programmes and, most latterly, customer service across all channels for the M&S UK operation.


In her position as head of customer service, she played a fundamental role in driving the recovery of the brand’s service proposition under the leadership of Stuart Rose.

Education & speech

In 2003 Jo graduated with distinction from a part time MBA course at Aston Business School and is regularly asked to speak about customer service at external events.